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WHO TO CALL CONTACTS FOR QUESTIONS AND PROBLEMS Insurance questions/problems Contact: State Employees Retirement System 2102 S. Veterans Parkway Springfield, IL 62794 Call the State Employees Retirement System (SERS) Personal Group Insurance Representative (GIR) assigned to you; this is determined by the last two digits of your Social Security Number.  Last two digits:     00-32 Sheryll Clark sheryll.clark@srs.illinois.gov Fax: (217) 547-9771 (217) 785-7145 33-66 Julie Harms julie.harms@srs.illinois.gov Fax (217) 547-9772 (217) 785-7150 67-99 Madonna Palazzolo madonna.palazzolo@srs.illinois.gov Fax (217) 547-9768 (217) 785-7138 Example: John Doe NNN-NN-NN34   Personal GIR - Julie Harms If there are a high number of calls to the SERS Insurance Section when you call, you may be asked to leave a message with your name, telephone number (including area code), and the last four digits of your Social Security Number. Your Personal GIR will respond to your phone call as soon as possible. Pension questions/problems Contact: State Employees Retirement System 2102 S. Veterans Parkway Springfield, IL 62794 Phone: (217) 785-4444 Prescription drug benefits (Medco) questions/problems Contact: Illinois Department of Central Management Services Group Insurance Division/Member Services Division 201 E. Madison St., suite 1C Springfield, IL 62794 Phone: (800) 442-1300 FREQUENTLY ASKED QUESTIONS As a SERS retiree or survivor, should I participate in Medicare Part D? No. The drug benefit plan you have through your pension system is superior. It is not necessary to participate in Medicare Part D. Does the legislation regarding the ‘Social Security Offset’ affect me? If you retired before January 1, 1998, or you are already receiving a survivor’s benefit, the social security offset will not be applied to future survivor benefits starting July 1, 2009. SERS will be mailing further notices mid-June 2009. If you retired on or after January 1,1998, you should have received notification from SERS regarding your options. If you feel you need additional information, call SERS at (217) 785-7444. Is RSEA affiliated with the ISEA (Illinois State Employees Association) Retirees organization? No. RSEA and ISEA are two separate entities. ISEA is located at 1548 W. Jefferson St., Springfield, IL 62702. Their phone number is (217) 698-6070. Is RSEA affiliated with the AFSCME retirees organization? No. RSEA is the only association that functions solely for the interest of retired Illinois state employees.   Next