Important Update Regarding SERS Operations
UPDATE: AUGUST 2020
Your Benefit Statement
Beginning this year, your SERS annual statement is available only on the member services website at memberservices.srs.illinois.gov. Your annual statement provides detailed information about your SERS benefits as of June 30, 2020, and lists your current beneficiaries.
Does SERS Have Your Email Address?
SERS sends out information to members via the primary email address on file in the member services website, under the “Demographics Tab”.
UPDATE: MARCH 2020
The State Retirement Systems have resumed processing retirement, survivor, and disability benefits. While we are striving to provide the high quality of service you expect, some processing times may be longer than usual, given the current circumstances. We greatly appreciate your patience as we navigate these difficult times.
Contacting Us and Obtaining SERS Account Information
The SRS building remains closed. You may contact us by email only at [email protected]. Staff is monitoring this account continuously and responding to emails in a timely manner. You can also easily access your account information on our secure Member Services website at memberservices.srs.illinois.gov
Reporting Member Deaths
If you are notifying us of a member death, please include the member’s ID number (or the last four digits of the member’s Social Security Number) and the date of the member’s death, so that we can more quickly process the survivor or death benefit. Timely notice of member deaths also aids in preventing member overpayments.
Retirement Cancellations
During this uncertain time, if you wish to rescind your pending retirement claim, please first notify your agency and then notify us at the email address noted above. Please note retirement applications are valid for 90 days beyond the initial retirement date.
Insurance Information
At this time, the Department of Central Management Services is asking members to take advantage of MyBenefits.illinois.gov or the MyBenefits Service Center (toll-free) 844-251-1777 from 8:00 AM – 6:00 PM CT, Monday through Friday to address insurance benefit and enrollment questions. For insurance concerns that cannot be addressed by MyBenefits, please email [email protected].
Non-Critical Functions
We are prioritizing the processing and payment of retirement, survivor, and disability benefits. We are not processing refund applications or preparing benefit estimates at this time. In addition, we are postponing educational seminars and workshops until further notice.
Protect Yourself!
Be alert for coronavirus scams. SRS will never call you to request personal or financial information. Click the link below for information from the U.S. Office of the Inspector General regarding coronavirus scams. [Office of the Inspector General Website]
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