Member Services Website

Beginning this year, your SERS annual statement is available only on the member services website at Your annual statement provides detailed information about your SERS benefits as of June 30, 2020, and lists your current beneficiaries.

  1. From an Internet browser, access: The “State of Illinois Public Account Portal” will appear on the screen.
  2. Click on “Create a New Account”. The “Create a New Account” portal webpage will appear on the screen.
  3. Input your “First Name”.
  4. Input your “Last Name”.
  5. Input your “Email Address” (business or personal email is accepted).
  6. Confirm “Email Address”.
  7. Input/create your “Username” in accordance with the criteria below.
  8. Input/create a password in accordance with the State of Illinois Password Complexity Requirements listed below.
  9. Input “Password”.
  10. Confirm “Password”.
  11. Click on the “Register” button.

Username Criteria
 • Must be between 6 and 20 characters in length
 • May contain letters, numbers and periods
 • Should not start or end with a period

Password Criteria
(Ensure caps lock is deactivated. Passwords are case sensitive).
 • Minimum password length is 8 characters.
 • Password may not contain your Public Login Account, First Name, or Last Name.
 • Password cannot have been previously used.
 • Password must contain characters from three of the following categories:
 - - - English UPPERCASE characters (e.g., A through Z)
 - - - English lowercase characters (e.g., a through z)
 - - - Base 10 numbers (e.g., 0 through 9)
 - - - Non-alphabetic characters (e.g., !, @, #, $, &)

Tips to Create a Strong Password
 • Do not use obvious passwords, like “password”, “qwerty”, “123456”, or “password1”.
 • Do not use personal information, like a spouse or child’s name.
 • Do not write your passwords down, and do not leave them on a sticky note on your computer monitor. Doing so removes all security the password attempts to create.
 • Spell words with character substitutions, such as “!llin0i$” instead of “Illinois”.
 • The longer that the password is, the harder it will be to guess or crack.
 • Do not type your passwords while using public Wi-Fi. Doing so can put your data at risk for nearby hackers.
 • Use phrases to your advantage. For example, instead of using “The Early Bird Gets the Worm”, you can use “tebgtw”. You will always associate your password with the phrase, and someone looking to crack your password will have a difficult time trying to guess your password. For added difficulty, you can integrate character substitutions into the phrase, turning “tebgtw” into “t3b6tw”.
 • Change your passwords regularly.
 • Do not use the same password for every account.